Sparq IT Services

Effective date: 10 Nov 2025

Sparq IT Services (“Sparq”, “we”, “us”, “our”) is a sole proprietorship owned by Abdul Waheed, founded and led by Afzal Hameed, with the registered office at Kursi Road, Lucknow, Uttar Pradesh, India. This policy applies to all services, retainers, and engagements conducted through our website or via signed proposals/Statements of Work (“SOWs”).

Note: This is a business policy intended for typical service engagements in India. It does not constitute legal advice.

1) General Principles

We plan, reserve resources, and begin work immediately after engagement; therefore certain fees are non‑refundable.
All refunds, when due, are made in INR to the original payment method. Bank gateway/FX fees and taxes are non‑refundable.
Ad spend, marketplace fees, domains, hosting, premium themes/plugins/apps, SMS/WhatsApp/DLT credits, and other third‑party charges are never refundable by Sparq (their own vendor policies apply).

2) Project Work (Fixed‑scope Websites, Apps, Branding, etc.)

Booking deposit: 50% upfront is required to reserve the schedule and is non‑refundable.
If you cancel after kickoff:
You owe for all work already completed (based on the milestone or at our current hourly/day rates) plus any committed third‑party costs.
Your deposit will be applied against the amount due. If completed work is lower than the deposit, we retain the remaining deposit to cover discovery, project management, and scheduling loss.
If you place a project “on hold” for 30+ days, we may re‑quote timelines and pricing and charge a reactivation fee. After 90 days of inactivity, the engagement is deemed cancelled.
Ownership: Until all dues are paid, all work‑in‑progress, source files, and code remain Sparq IP and must not be used, published, or transferred.

3) Retainers and Monthly Plans (SMM, SEO, PPC, Maintenance, Design, PR)

Cancellation: 30 days’ written notice before the next billing cycle.
Billing is in advance. Partial‑month refunds are not offered; unused time or hours do not roll over unless stated in the SOW.
Prepaid retainers are non‑refundable once the billing period starts.

4) PPC/Ads Management

Management fees cover our time/strategy and are non‑refundable.
Ad budgets are paid directly to platforms or passed through at actuals and are non‑refundable.
You may pause campaigns at any time; management for the current month is still payable.

5) SEO, Social Media, Email/SMS/WhatsApp, YouTube, Marketplaces

These are best‑efforts services with no guaranteed outcomes (approvals, rankings, ROAS, follower growth, reinstatements).
Fees for audits, strategy, setup, listing/cataloging, A+ content, account health/reinstatement, and monthly management are non‑refundable once delivered or the month has commenced.

6) Digital Goods, Licensing, and Training

Digital deliverables (design files, code repositories, templates, documentation) and license purchases are non‑returnable and non‑refundable once delivered/accessed.
Workshops/training/coaching:
Reschedule ≥72 hours before: 100% credit to reschedule within 60 days.
Reschedule 24–72 hours: 50% credit.
<24 hours/no‑show: no refund or credit. You may substitute attendees.
7) Quality Issues and Warranty
We offer a 15‑day post‑launch defect remediation window for websites/apps (bugs deviating from the accepted scope). Fix, not refund.
If a milestone is delayed solely due to our fault by more than 10 business days (excluding client delays/third‑party outages), we may provide a goodwill service credit (typically up to 5% of the delayed milestone value). This is not a cash refund.
8) How to Cancel
Send written notice via your project workspace or the contact method listed on our website’s Contact page, stating the project/SOW, reason, and requested effective date.
We will confirm outstanding amounts, return/transition access where appropriate, and schedule hand‑over upon receipt of final payment.
9) Refunds for Duplicate/Erroneous Payments
If you accidentally pay an invoice twice or are billed in error, notify us within 7 days with transaction IDs. Valid overpayments are refunded within 7–10 business days to the original method, net of gateway/bank fees.
10) Chargebacks and Disputes
Initiating a chargeback without first notifying us and allowing 10 business days to resolve is a breach of contract. We may suspend services and you will be responsible for dispute fees and any amounts determined payable.
11) Force Majeure / Third‑Party Failures
No refunds are offered for delays or non‑performance caused by events beyond our reasonable control (e.g., outages, policy changes, app store rejections, marketplace decisions, natural disasters).
12) Data & Account Transitions on Cancellation
On written request and after settlement of all dues, we will hand over credentials we hold and export reasonable project assets. We may charge a transition fee for extensive hand‑over work.
We keep project data/archives for up to 90 days after cancellation, then securely delete or archive them unless the law requires longer retention.
13) Policy for Consumers vs. Businesses
We primarily serve businesses. No statutory “cooling‑off” period applies to custom B2B services. If local consumer laws grant you additional rights, those rights are unaffected by this policy.
14) Changes to this Policy
We may update this policy periodically. The “Effective date” indicates the latest version. Changes apply to new engagements and renewals.
15) Contact & Grievance
Grievance Officer: Afzal Hameed
Sparq IT Services, Kursi Road, Lucknow, Uttar Pradesh, India

Please use the contact form on our website or your active project workspace to submit cancellation or refund requests. We aim to acknowledge within 2 business days and resolve valid billing issues within 10 business days.